How do I request to add a new user to a data provider’s account?

How to request a new user

1. From your account, select the dropdown next to your account name in the top-right corner

2. Select “Data provider users”

3. You will be taken to the user management page

4. Select “Request to add user”

Enter the following details:

• Organisation name

• User’s first and last name

• Email address

5. Select “Request” to submit

What happens next?

• The request is sent to admin users on the data provider’s account

• Admins will receive an email notification

• An admin must log in to review the request

They can choose to:

• Approve the request and add the user

• Reject the request

Request statuses explained

• Pending approval: The request has not yet been reviewed

• Access denied: The request was rejected by an admin

• Activated: The request was approved and the user has activated their account

Tracking your request

• Navigate to the “Data provider users” page

• Here, you can view the status of your request

• You can also see whether the user has activated their account and logged in

Need help?

If you need assistance requesting access for a new user:

• Contact support@novata.com

• Use the live chat feature