Why can’t I submit my report?

How to identify submission blockers

• When you are ready to submit your report, select “Submit report.”

  

• If a red dot appears above this button, it indicates that some items require attention before submission.

• A pop-up will appear highlighting the outstanding items that must be completed. Outstanding information is written in red.

Common reasons preventing submission

1. Incomplete company information

A common blocker is missing company details, such as:

• FTE (Full-Time Employees)

• Number of employees

• Annual revenue

How to fix:

• Navigate to the “Company details” tab

• Complete all required fields (highlighted in red)

2. Incomplete mandatory metrics

Some metrics require a response before submission.

How to fix:

• Return to the relevant metric(s)

• Provide the required response, upload any files, and/or add supporting context where needed

3. Required uploads or additional context

Certain metrics may require file uploads or additional explanations.

How to fix:

• Review the metric requirements carefully

• Ensure all mandatory uploads and fields are completed

Optional: Opting out of a metric

If you do not wish to report on a specific metric, you may have the option to opt out.

• Use the "opt not to report" toggle next to the metric (if available)

  

• Select a reason for opting out

For more details, refer to our Knowledge Base article on opting out of metrics.

Still need help?

• Contact support@novata.com

• Use the live chat feature

• Browse the Knowledge Base for additional guidance